The Hook & Hackle Company 2014 - page 93

www.store.hookhack.com
Problems with Orders
93
IF YOU HAVE A PROBLEM WITH
YOUR ORDER:
It is important to us that our customers
receive prompt, accurate and courteous
service at all times. If you should wish
to return an item for exchange, credit or
refund, please fill out the back of your
invoice and return it to us with the mer-
chandise.
Remember:
New merchandise must
be returned in unused condition in the
manufacturer’s packaging with war-
ranty cards, etc. within 30 days
of receipt.
Please carefully pack return items and
insure them for your protection. The
cost of return shipping is the customer’s
responsibility.
Send all returns to:
The Hook & Hackle Co., Inc.
607 Ann Street Rear
Homestead, PA 15120
Should you find it necessary to call us
about a problem, we will need your cus-
tomer number and order number which
is
located on your invoice
.
GOODS DAMAGED IN SHIPPING:
If you receive an article that was obvi-
ously damaged in shipping,
DO NOT RETURN IT TO US!
Report damage to the carrier
(e.g. UPS or Postal System).
BE VERY SURE TO KEEP THE CAR-
TON AND PACKING MATERIALS THAT
THE DAMAGED GOODS ARRIVED IN,
UNTIL AFTER THE CARRIER HAS
INSPECTED THE DAMAGED GOODS,
CARTON AND PACKING MATERIAL!
As soon as we receive a damage
report from the carrier, we can ship
a replacement.
DEFECTIVE MERCHANDISE:
Some manufacturers require
merchandise be returned to them; others
to us.
Please contact us on defec-
tive name brand items before doing
anything with them.
(Let us know what
merchandise is defective, the nature of the
defect and how much the item has been used
and how long it has been in your possession.)
We will let you know what should be
done with the defective item.
Please
remember that processing a warranty
claim is easier if you have proof of pur-
chase. For your own protection
please
retain your invoice.
PROBLEM WITH YOUR ORDER?
Hook & Hackle Fly Rod and Fly Rod Blank Warranty.
Hook & Hackle name brand fly rods, when offered, come with a limited lifetime war-
ranty. The warranty is limited to defects in manufacture. One can tell by looking at the damage as to the probable cause of the breakage. A defect will
manifest itself by giving a nearly clean break. Abuse can be seen when the rod shatters into long strands or chards. Abuse can come about in many
ways, but always involves some kind of excess pressure on the rod.
NOTICE ON ROD BLANK WARRANTIES--ONLY the blank is warranted
against manufacturer’s defects. Our “X” Series blanks are guaranteed directly by us and we will be glad to assist you directly in those
cases. In most other cases, rod blanks are warranted by the manufacturer or distributor of the blank. Please contact them for warranty
service. It is the customer’s responsibility to recover components prior to sending back the blank for warranty service. Call for instructions
before returning defective blanks! Regardless of where the blank is sent for service, be sure to insure it.
GIFT CERTIFICATES
We do have gift certificates avail-
able.
Gift certificates are sent with a copy of
the most recent issue of our catalog.
CATALOG PRICES
Prices are subject to change without
notice. If a price goes up we will
ship the item and bill you for the
increase unless the increase is sub-
stantial. We will let you know about a
substantial price increase before we
ship.
RETURNED CHECKS
PLEASE NOTE: Any check returned to
us for insufficient funds, etc., is subject
to a $30.00 service charge.
OUR MAILING LIST
Customers who make purchases from
us on a regular basis will be kept on
our mailing list to receive new catalogs.
OUR GOAL
Like any leisure-time activity, fly fishing should be
fun, yet affordable.
For 39 years our goal has been to provide the
best
quality
and
best selection
of fly fishing products at
affordable prices, combined with rapid service.
We welcome your suggestions to expand our product
line and to improve our service.
10% ORDER DISCOUNT
Phone, fax or mail in your
first 2014 order
and take 10% off!
Maximum of 10% discount per order. Cannot be
combined with
any
other offer.
Discount does not apply to Redington, Sage,
G. Loomis, Whiting, St. Croix and occasionally other
products where prohibited by the manufacturer.
If you have friends who would like to receive our catalog, please write their names and address below:
Name ___________________________________ Name __________________________________
Address__________________________________ Address ________________________________
City _____________________________________ City____________________________________
State ________ Zip________________________ State __________ Zip _____________________
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