Call us: M-F 8am-4pm 800-552-8342
92
How to Order
HOW TO ORDER
TERMS:
Please send check or money order in
US dollars with order or charge to your
American Express, Visa, Discover or
Mastercard account
(
$10.00 minimum
charge)
.
To be able to charge your or-
der to your account, we need the type
of account, your account number and
expiration date.
You may also phone charge your order
by calling
toll free: in the US
1-800-552-8342
or fax machine it anytime to:
412-476-8639
.
Orders may also be placed at our se-
cure
on-line catalog:
http://www.store.hookhack.com
SUBMITTING A MAIL ORDER:
Print clearly or type your order. Be
sure to specify color codes and size
codes when appropriate. Please
double check your order to avoid
delays. Item No. (plus color code and
size code, if applicable) should total 7
digits/letters.
TELEPHONE ORDERS
:
Please have all information required
ready when you phone in your order:
name, address, credit card no.
and expiration date, item number,
quantity, size
and
color codes
(
when
available),
description
,
and
price
each
.
Having orders well prepared in
advance will let us serve you better.
Phone orders may be placed using:
In the US:
1- 800 552-8342
*
NOTE:
For telephone orders it is best to call
during our office hours Monday-Fri-
day between 8:30 AM and 4:00 PM
Eastern Time.
SHIPPING/HANDLING
*
UNITED STATES
Value of Merchandise ... Amount
Under $35.00.................$5.95
$35.00 - $75 ..................FREE
$75.01 -125.00 ..............FREE
$125.01 - $200 ..............FREE
$201.01 - $300 ..............FREE
$300.01 and over...........FREE
SPECIAL SERVICES - USA
(
Connected 48 US only)
UPS 3 Day Select Service
UPS 2 Day Air
--
billed at cost
SHIPPING & HANDLING
OUTSIDE THE USA
No quotes will be given on freight
costs. Shipping will be actual costs
plus 6.00 handling fee--no additional
charge for Canada.
US APO AND FPO ADDRESSES
APO and FPO orders must be sent by
US Postal Priority Mail (see above) and
have restrictions on parcel size-under
60
inches in length and girth combined
and under 30 pounds.
OTHER COUNTRIES
I
t is best to pay for orders with a credit
card to get the best exchange rate and
to insure sufficient shipping charge is
paid to avoid delays.
Please specify surface or air shipment.
(
Unless you specify otherwise, we will ship
by the fastest, most economical means.)
Maximum parcel length is 42” (106cm),
(
except for Belgium, Great Britain, Ireland,
Japan, Sweden and Switzerland where the
maximum length is 60” (152 cm).)
DELIVERY
DELIVERY TIME:
USA-We normally process orders within
24
hours of receipt.
Regular delivery may take from 1 to 7
business days, depending on your loca-
tion in the US.
Canada & Mexico-Although it should be
much sooner, please allow up to 30 days
for delivery.
Other Foreign Countries:
Surface delivery can take from 1 1/2 to
3
months.
Air delivery-allow up to 30 days,
although it should take much less time.
BACK ORDERS:
On occasion because
of scarcity of some item or seasonal
over demands, we may be temporarily
out of stock. If you prefer not to have
anything on your order back-ordered,
please let us know.
(
We reserve the right to not back-order indi-
vidual items under $15 in value,)
SPECIAL ORDERS:
We do not stock
items that are not listed in our catalog.
Feel free to call us for special needs!
NEED HELP?
For questions
--
about an order or backorder
--
about product availability
--
of a technical nature about our
products.
Call Monday through Friday between
8:30
AM and 4:00 PM Eastern Time.
Summer/Fall, 8:30-3:30 PM, EST.
800-552-8342
SPECIAL NOTICE TO
CUSTOMERS IN JAPAN ABOUT
VETERINARY CERTIFICATES
Japan customs requires a
veterinary
certificate
for the importation of fur or
feathers on skin.
We can supply these
for a fee of $35. Please ask if needed.
SERVING FLY FISHERS WORLD-WIDE
FOR THIRTY-EIGHT YEARS!
*
Please know that we must
reserve the right to change
rates depending upon chang-
es by our carriers. Changes
are likely early 2013